ALC is Hiring for a TMS Implementation Specialist.
The primary responsibility of TMS Implementation is to manage and execute TMS Implementations.
Areas of responsibility include the following:
Take on a lead role to implement TMS after the sales are completed.
Gather business requirements from the Shipper/Customer
Work with Integration team on Customer ERP and TMS integration
Work with TMS Carrier support team on Carrier onboarding
Coordinate with Development team on all customizations and changes to TMS
Transition account to TMS Service desk (if applicable)
Continue to support Shipper/Customer on any bugs or enhancements needed in TMS
Work with existing TMS customers as the point of contact to understand their business requirements.
Work with TMS technical team in execution of business requirements and fixing of customer issues.
Create and maintain TMS training manuals (if applicable)
Support TMS customer using in-house Ticketing system (if applicable)
Conduct demonstrations of the TMS product
Work together with on-site and ALC TMS teams as a cohesive and coordinated team
Other duties as assigned